FREQUENTLY ASKED QUESTIONS
How are volunteers careful to stay healthy and clean when shopping and delivering groceries?
Volunteers are given specific recommendations about sanitizing and safety when they are approved to be a volunteer, which you can read about here. In particular, they are instructed to set down groceries at their neighbor's door and step back six feet or more when the door is opened.
Why are you not allowing reusable grocery bags?
As much as we would like to offer reusable bags, we feel that the passing back and forth of bags between neighbors could create more opportunity to spread germs – the very thing we’re trying to prevent.
Who can I contact if I need help with something that I don't see offered here?
Get in touch with us and we'll see what we can do!
What else can we do to help our neighbors?
One of the most immediately helpful things you can do is spread the word that this service is free and available to your at-risk neighbors. Go to our Spread the Word page to find a caption you can post to your social network as well as flyers you can email to friends, post online or print and post in your neighborhood.
Are there designated shopping hours for those at high risk to COVID-19?
Yes! This article from the Times-Call has more information for you.
What local restaurants remain open in the area for takeout or delivery?
Find a comprehensive list here thanks to Boulder Weekly.
Do you know of a way to get food for my children since schools are closed?
BVSD will be distributing several meals' worth of food items and fresh produce to families. Check out this website to find dates and times: BVSD Emergency Food Distribution
What if I need assistance paying for my groceries?
Boulder County has a COVID-19 Resources webpage, click to visit their food resources section.
Where can I find factual information about COVID-19?
Is COVID-19 really more dangerous for older people and the immunocompromised?
Yes. So far, 80% of patients experience a mild form of the illness, which can include a fever and pneumonia, and many of these cases require little to no medical intervention. That being said, elderly people and those with underlying conditions such as diabetes or heart and lung issues are the most vulnerable. The coronavirus death rate in China for people 80 or over, in the Chinese government’s study of more than 72,000 cases, was 14.8%.
Why is physical distancing important?
Physical (or social) distancing is widely seen as the best available means to "flatten the curve of the pandemic," a phrase that epidemiologists use to describe slowing the spread of infection. This approach can save lives by keeping local health care systems from being overwhelmed.
Where can I get info about COVID-19 by telephone?
CDPHE has established a COVID-19 hotline, CO-HELP at 303-389-1687 or 1-877-462-2911 (information is available in multiple languages).
What should I do if I live in Boulder County and think I have COVID-19?
Call your primary care doctor to determine how to proceed. If you do not have a primary care doctor you can call Boulder County Health COVID testing triage phone line (303-415-8180) where you can be screened. If you meet their, criteria they will refer you to a Boulder County Health testing site and give you specific instructions.